For a medical emergency in China, call 120. That is the ambulance number nationwide. For a non-emergency, a large public hospital’s international or outpatient desk is the usual path; you will need your passport, a way to pay (Alipay, WeChat Pay, or a bank card), and patience for registration before you see a doctor. Travel insurance that actually covers treatment in mainland China is worth having before you fly — we cannot process a claim for you, and we are not recommending a policy. This page is practical orientation, not medical advice, and it is not a ranking of hospitals.
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关键事实
| Emergency | 120 is the ambulance number. 110 is police, 119 is fire. See our emergency guide |
|---|---|
| What to bring | Passport, payment method, a list of medicines and allergies in English and, if you can, Chinese, plus any travel-insurance details |
| Payment | Hospitals usually expect payment as you go. Do not assume a foreign insurance card works at the desk |
| Language | English is more likely at a large city hospital’s international clinic than at a small local one. A translation app is a backup, not a medical interpreter |
| Shenzhen names we can mention | The University of Hong Kong-Shenzhen Hospital, and Peking University Shenzhen Hospital, are well-known public hospitals. Confirm departments and hours yourself. This is not a clinical recommendation |
If it is an emergency
Call 120 for an ambulance, anywhere in mainland China. Call 110 for the police and 119 for fire. Our emergency and safety page has the rest of that list, including 122 for traffic accidents. If you are in a hotel, reception can often place the call and give a precise Chinese address — let them, and go downstairs with your passport.
This is not medical advice. We are not telling you how to judge a symptom. If you think you need an ambulance, call 120.
A planned or walk-in visit
For something that is not an emergency — a fever, a lost prescription, a follow-up — a large public hospital is the usual first stop. You generally register at a desk, pay a registration fee, and wait. Your passport is your identity document. A hotel can often write the hospital’s name and the department you want in Chinese, which helps at the gate and at the triage window.
Bring:
- Your passport.
- A way to pay — Alipay or WeChat Pay, and a bank card as backup. Hospitals typically charge as you go: registration, then tests, then medicines.
- A written list of medicines, doses, and allergies. Our allergy phrases may help at a desk; they are not a substitute for a clinician.
- Travel-insurance documents, if you have them. They may not be accepted as payment.
English is uneven. A hospital with an international clinic is more likely to have an English speaker on a weekday than a small community clinic at the weekend. A translation app is useful for signs and for simple questions; it is not a trained medical interpreter. If your case is complicated, ask your insurer or your embassy how they usually handle language support — and do not wait for that answer if you need 120.
A cautious note on Shenzhen hospitals
We will name two public hospitals that are widely known and that foreign residents often mention, and we will stop short of recommending either for any condition:
- The University of Hong Kong-Shenzhen Hospital (香港大学深圳医院, HKU-Shenzhen Hospital), in Futian — a public hospital with an international profile. Confirm the international medical centre’s current hours and entrance on the hospital’s own website.
- Peking University Shenzhen Hospital (北京大学深圳医院), also in Futian — a large public general hospital. Confirm departments and address yourself.
Addresses, phone numbers and opening hours change. We are not publishing a phone number we have not re-checked on the hospital’s site on the day you travel, and we are not ranking these hospitals against others. Your hotel, a school, or a local friend may also direct you to a hospital closer to where you are staying. That can be the right call.
Pharmacies (药店, yàodiàn) are widespread and can sell many over-the-counter medicines. A foreign brand may not be on the shelf. For a prescription medicine, do not assume a pharmacist can replace a hospital visit, or that a foreign prescription will be filled as written.
常见问题
What number do I call for an ambulance?
120, nationwide. If you can, also have someone who speaks Chinese on the line, and a clear Chinese address — a hotel business card is ideal.
Will a hospital accept my foreign health insurance at the desk?
Often not, or not immediately. Many visitors pay first and claim later from their insurer. Ask your insurer, before you travel, how a mainland China claim works, and keep every receipt.
Can I just walk into a hospital?
For outpatient care, yes, at a large hospital, usually by taking a number at a registration desk and paying a registration fee. For emergencies, go to the emergency department or call 120. Procedures vary by hospital; arrive with your passport.
Which hospital should I use in Shenzhen?
We will not pick one for your condition. Two public hospitals that foreign visitors often hear about are the University of Hong Kong-Shenzhen Hospital (香港大学深圳医院) and Peking University Shenzhen Hospital (北京大学深圳医院). Confirm the international desk, address and opening hours on the hospital’s own site before you go.